What is the TSA Notification Card?
The TSA Notification Card is a tool designed for individuals with disabilities, medical conditions, or those who use medical devices that may impact the security screening process at airports. This card helps inform TSA officers of specific needs during screening.
Who should use the TSA Notification Card?
Individuals with health conditions, disabilities, or medical devices that could affect their screening experience are encouraged to use the TSA Notification Card. This includes, but is not limited to, those with mobility impairments, sensory disabilities, or medical devices such as pacemakers.
Does presenting the TSA Notification Card exempt me from screening?
No, presenting the TSA Notification Card does not exempt anyone from the screening process. All passengers, including those with the card, must undergo security screening to ensure the safety of all travelers.
What should I do if I need assistance at the checkpoint?
If you require assistance, you can call TSA Cares at 1-855-787-2227 at least 72 hours before your travel date. This will allow you to request the help of a Passenger Support Specialist (PSS) at the checkpoint. If a PSS is unavailable, you can ask for a Supervisory TSA Officer for assistance.
What kind of alternate procedures are available for screening?
The TSA offers alternate procedures that provide an equivalent level of security screening. These procedures can be conducted in private, ensuring that individuals with specific needs can undergo screening comfortably and with dignity.
What are the hours of operation for TSA Cares?
TSA Cares operates on weekdays from 8 a.m. to 11 p.m. ET and on weekends and holidays from 9 a.m. to 8 p.m. ET. It is important to reach out during these hours for assistance.
How can I provide feedback to TSA?
Individuals can provide compliments or complaints to TSA through various channels. You may contact TSA Cares at the provided phone number or email address, TSA-ContactCenter@tsa.dhs.gov, to share your experiences.
Is assistance available in languages other than English?
Yes, TSA Cares offers automated information in 12 different languages. This ensures that non-English speakers can access the information and assistance they need.
What should I do if I have additional questions?
If you have further questions or need more information about the TSA Notification Card or the screening process, you can contact TSA Cares at the provided phone number or email. They are available to assist you with any inquiries.